Country Collection Privacy Policy

Our contact details

• Name: Simon Reed
• Phone Number: 01934 832269
• E-mail: simon@countrycollection.co

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name, address, and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Booking a showroom visit
• Messaging via Email, Phone, WhatsApp
• Arranging installations

We also receive personal information indirectly, from the following sources in the following scenarios:

• Google Analytics
• Google Ads
• Meta - Facebook and Instagram

We use the information that you have given us in order to get in touch about products you have told us you are interested in, or let you know about new services on offer, and to optimise this website to provide you with the best possible experience.

We do not share this information with other organisations or individuals, other than to arrange installers to visit your property to install purchased products, in which case we first collect your permission to do so.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• (a) Your consent. You are able to remove your consent at any time. You can do this by contacting: simon@countrycollection.co
• (b) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We keep your contact information indefinitely for the purposes of future servicing, maintenance and repairs.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at simon@countrycollection.co if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at simon@countrycollection.co.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO's address:

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk